Private sector banks communicate excessively; Public sector 'No communication' and only Chairman centric
Indian Banks Association (IBA) and Consumers Association of India (CAI) organised a Seminar at Chennai on 6th October 2008 on "Rights and Responsibilities of consumers and banks in banking services". Top officials from Reserve Bank of India, Banking Ombudsman, Information Commission, Banking codes and standards of India, IBA and Commercial banks from public and private sector participated in the seminar. From the consumers side, many eminent consumers participated. This is the first time, that consumers and banks are interacting at macro level in India in a large scale.
The entire pre-lunch session was devoted for the banking authorities to speak about their issues, problems and expectations from customers. Post lunch session was devoted to consumers to share their views on their experiences and expectations.
Ms Usha Thorat, Deputy Governor, Reseve Bank of India participated and delivered the valedictory address. (we will be releasing her speech in our next part)
On behalf of the consumers, K. Srinivasan, Founder, Prime Point Foundation delivered a talk on "Communication in Banking services". The script of his speech may be downloaded from the following link (pdf 50k)
http://www.prpoint.com/banking.pdf
Please watch and listen to the podcast - lecture by K. Srinivasan (14 minutes) - Click to play (the podcast needs a broad band of 150 kbps for smooth streaming. In case, the streaming is slow, you may download in your desktop and listen through windows media player)
You may also watch / listen to this podcast from the following links
http://blip.tv/file/1332052/
http://www.podbazaar.com/permalink/144115188075857306
Download the wmv format of this podcast - Right click and save to your desktop ( 5.85 mb)
Indian Banks Association (IBA) and Consumers Association of India (CAI) organised a Seminar at Chennai on 6th October 2008 on "Rights and Responsibilities of consumers and banks in banking services". Top officials from Reserve Bank of India, Banking Ombudsman, Information Commission, Banking codes and standards of India, IBA and Commercial banks from public and private sector participated in the seminar. From the consumers side, many eminent consumers participated. This is the first time, that consumers and banks are interacting at macro level in India in a large scale.
The entire pre-lunch session was devoted for the banking authorities to speak about their issues, problems and expectations from customers. Post lunch session was devoted to consumers to share their views on their experiences and expectations.
Ms Usha Thorat, Deputy Governor, Reseve Bank of India participated and delivered the valedictory address. (we will be releasing her speech in our next part)
On behalf of the consumers, K. Srinivasan, Founder, Prime Point Foundation delivered a talk on "Communication in Banking services". The script of his speech may be downloaded from the following link (pdf 50k)
http://www.prpoint.com/banking.pdf
Please watch and listen to the podcast - lecture by K. Srinivasan (14 minutes) - Click to play (the podcast needs a broad band of 150 kbps for smooth streaming. In case, the streaming is slow, you may download in your desktop and listen through windows media player)
You may also watch / listen to this podcast from the following links
http://blip.tv/file/1332052/
http://www.podbazaar.com/permalink/144115188075857306
Download the wmv format of this podcast - Right click and save to your desktop ( 5.85 mb)
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